Refund Policy

1. Your right to cancel

As a consumer you have the right to cancel within 14 days of purchase. Because a Parent Concern Report is written personally for your family, by asking me to begin you agree that I may start work within that period. If I have already begun, a fair deduction may be made for the work done, and once your Report has been delivered the right to cancel no longer applies.

By asking me to begin work before the 14 days are up, you acknowledge that you may lose some or all of your right to a full refund for the work already carried out.

2. Before you submit your questionnaire

If you have paid but have not yet submitted your Parent Concern Questionnaire, and no work has begun, write to me and I will refund you in full.

3. After you submit your questionnaire

Once your questionnaire is with me, preparation begins: your information is read, analysed and written up personally. From that point a full refund is no longer automatic, because the work you paid for is being carried out. If you change your mind at this stage, tell me and I will consider a partial refund reflecting the work already done.

4. If something has gone wrong

If your Report is not delivered, is delivered materially late without explanation, or does not reflect what you told me, tell me and I will put it right. If I cannot put it right to your reasonable satisfaction, I will refund you.

• Tell me what is wrong, in writing, within 14 days of receiving your Report. This is a deadline for reporting a problem, not an included period of follow-up support.
• I will respond within 5 working days.
• Where a correction is possible, I will issue a corrected Report at no charge.
• Where it is not, I will refund you in full or in part, as is fair in the circumstances.

5. The School Meeting Preparation Brief

This policy applies to the School Meeting Preparation Brief in the same way. If you have paid but have not yet submitted your Brief answers, and no work has begun, write to me and I will refund you in full. Once your answers are with me, preparation begins and a full refund is no longer automatic; I will consider a partial refund reflecting the work already done. Once your Brief has been delivered, the right to cancel no longer applies.

6. What is not refundable

A Report cannot be refunded because you disagree with its professional content, because it does not reach a conclusion you hoped for, or because a school or local authority responds differently to how you expected. A Report is an educational opinion, honestly given; it is not a guarantee of any particular outcome.

7. How refunds are made

Refunds are made through my payment provider to the card or account used for the original payment. I do not hold your card details. Once approved, a refund is issued within 5 working days and usually reaches you within 5 to 10 working days depending on your bank.

8. How to request a refund

Write to me at support@parentinsight.co.uk with your name, your child's first name and the date of purchase, and tell me what you are asking for and why. Every request is read personally. Last updated 28 September 2026.