Terms & Conditions

1. About these terms

These terms form the agreement between you and Philippa Cooper trading as Parent Insight when you purchase a Parent Concern Report or a School Meeting Preparation Brief. By completing checkout you confirm that you have read them and that you have parental responsibility for the child you are asking about.

2. What you receive

A Parent Concern Report is a written professional document prepared personally by Philippa Cooper from the information you provide. It sets out what can be understood about your child at this point in time: their strengths, the patterns behind what you have noticed, questions worth exploring, and sensible next steps.

The Parent Concern Report ends when your written Report is delivered to you. It does not include any post-delivery support: no reply, reflection window, follow-up questions, written exchange, help wording emails or attendance at meetings is included in the price.

• One written Report, available to read online, download and print from your private area.
• A copy of the Report in your private area to read, download and print, for as long as your record is held (normally 12 months after delivery, see the Privacy Policy). Please download and keep your copy.
• An editable draft letter to your child's school, as a Word file. It is a starting point for you to change and send as your own, and you are responsible for what you send.

3. The School Meeting Preparation Brief

The School Meeting Preparation Brief is a separate piece of work: a personalised written brief to help you prepare for a meeting with your child's school or another professional. Its price is £25, and payment is taken in full at checkout by my payment provider; I never see your card details.

Before it is written you are asked to complete a short questionnaire about your child, your concerns and the meeting you are preparing for. I will complete your Brief as soon as I reasonably can after receiving your completed questionnaire and any supporting documents, and I will tell you if it will take longer than expected. Everything in these terms about what the work is, what it is not, cancellation, refunds, your copy, safeguarding and liability applies to the Brief in the same way as to the Report.

• One written Brief, helping you decide what to ask, clarify what you can reasonably expect and prepare confidently for your meeting.
• A copy of the Brief for you to keep, available to read online, download and print from your private area.

4. What it is not

A Report or a Brief is an educational opinion, not a clinical or diagnostic assessment. It does not diagnose any condition, it is not an assessment of special educational needs, it is not medical, psychological, legal or therapeutic advice, and it cannot replace a statutory assessment or a report from a registered clinician. It does not guarantee any particular outcome at school or with a local authority.

5. What I need from you

The quality of a Report depends entirely on the accuracy of what you tell me. You agree that the information you provide is honest and given in good faith, that you have the right to share any documents you upload, and that you will not include information about other children or families beyond what is necessary.

6. Price, payment and delivery

The price is shown before you pay and includes VAT where it applies. Payment is taken in full at checkout by my payment provider; I never see your card details. I will write and professionally review your Report as soon as I reasonably can after receiving your completed questionnaire and any supporting documents. If I need longer, or need something further from you, I will tell you.

7. Cancellation and refunds

You have the right to cancel within 14 days of purchase. Because a Report is written personally for your family, by asking me to begin you agree that I may start work within that period; if I have already begun, a fair deduction may be made for work done, and once the Report has been delivered the right to cancel no longer applies.

If you have not yet submitted your questionnaire, tell me and I will refund you in full. If something has genuinely gone wrong with your Report, tell me and I will put it right or refund you.

8. Your account and your copy

Access to your Report is through your own account. Please keep your sign-in details to yourself. Your Report is written for your family: you may share it with your child's school or with professionals supporting your child, but it may not be published, resold or reproduced for commercial use.

9. Safeguarding

As an education professional I have a duty to act if something you tell me suggests a child may be at risk of significant harm. In that situation I may have to share information with the appropriate authority, and I will tell you unless doing so would place the child at greater risk.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Otherwise my liability to you is limited to the amount you paid for your Report, and I am not liable for decisions taken by schools, local authorities or other third parties.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Questions about them are welcome at support@parentinsight.co.uk. Last updated 7 October 2026.